Workshop: Problem-solving and Consultancy Skills

Problem-solving and Consultancy Skills

·        Problem-Solving Approaches (hard and soft)

·        Problem-solving steps

·        Define and Scoping: Understanding the real problem (not just the symptoms).

·        Analyse and Diagnose: Using tools to investigate root causes.

·        Develop and Recommend: Generating and evaluating solution options.

·        Implement and Review (if applicable): Planning for action and impact.

·     Stakeholder and Client Awareness: identifying key stakeholders, understanding their different perspectives, and managing client expectations.

·     Ethical Foundations: professional integrity, confidentiality, objectivity, and managing conflicts of interest in a consultancy role.

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Delivered by Dr Zahid Parvez